/* Telas de Atendimento e IA. Usa as mesmas cores do restante do CRM. */
.chat{display:grid;grid-template-columns:320px minmax(0,1fr);gap:14px;height:calc(100vh - 200px);min-height:440px}
.chat-list{overflow:auto;background:var(--surface);border:1px solid var(--line-2);border-radius:var(--radius)}
.chat-item{display:grid;gap:6px;width:100%;text-align:left;padding:13px 14px;border:0;border-bottom:1px solid var(--line-2);background:none;cursor:pointer;justify-items:start}
.chat-item:hover{background:var(--surface-2)}
.chat-item.on{background:var(--surface-2);box-shadow:inset 3px 0 0 var(--gold)}
.chat-item.card{border:1px solid var(--line-2);border-radius:10px;background:var(--surface-2)}
.chat-item.card:hover{border-color:var(--gold)}
.chat-row{display:flex;justify-content:space-between;gap:10px;width:100%;align-items:center;min-width:0}
.chat-row b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.chat-row .when{font-size:12px;color:var(--ink-3);white-space:nowrap}
.chat-row .prev{font-size:13.5px;color:var(--ink-2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}
.badge{min-width:22px;height:22px;padding:0 7px;border-radius:11px;background:var(--gold);color:var(--on-gold);font-size:12px;font-weight:800;display:grid;place-items:center}
.thread{display:flex;flex-direction:column;min-height:0;background:var(--surface);border:1px solid var(--line-2);border-radius:var(--radius);overflow:hidden}
.thread.sim{height:calc(100vh - 260px);min-height:420px}
.thread-head{padding:12px 14px;border-bottom:1px solid var(--line-2);display:flex;gap:10px;align-items:center;justify-content:space-between;flex-wrap:wrap}
.msgs{flex:1;overflow:auto;padding:16px;display:flex;flex-direction:column;gap:8px;min-height:0}
.msg{max-width:78%;padding:9px 12px;border-radius:14px;font-size:14.5px;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere;color:var(--ink)}
.msg.cliente{align-self:flex-start;background:var(--surface-3);border-bottom-left-radius:4px}
.msg.ia{align-self:flex-end;background:var(--gold-soft);border:1px solid rgba(212,174,90,.38);border-bottom-right-radius:4px}
.msg.humano{align-self:flex-end;background:var(--green-soft);border:1px solid rgba(76,207,138,.32);border-bottom-right-radius:4px}
.msg.sistema{align-self:center;background:none;color:var(--ink-3);font-size:13px}
.msg small{display:block;margin-top:4px;font-size:12px;color:var(--ink-2)}
.composer{display:flex;gap:8px;padding:12px;border-top:1px solid var(--line-2)}
.composer .input{flex:1;min-width:0}
.voltar{display:none}
.checklist{list-style:none;margin:0 0 14px;padding:0;display:grid;gap:12px}
.checklist li{display:grid;grid-template-columns:76px 1fr;gap:12px;align-items:start}
.checklist code{font-size:12.5px;background:var(--surface-3);padding:2px 6px;border-radius:5px;color:var(--gold-2);overflow-wrap:anywhere}
.modal.wide{width:min(760px,calc(100vw - 24px))}
@media (max-width:860px){
  .chat{grid-template-columns:1fr;height:auto;min-height:0}
  .chat.aberta .chat-list{display:none}
  .chat:not(.aberta) .thread{display:none}
  .thread,.thread.sim{height:calc(100vh - 250px);min-height:380px}
  .voltar{display:inline-flex}
  .msg{max-width:90%}
}